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jakeaidan this is why having Amazon's customer service # completely impossible to find sucks ass.
My msg to Amazon:
>>Date: Mon Dec 08 19:10:07 PST 2003
>>Subject: Other Questions & Comments
>>---------------
12/08/03 19:09:33
NAME: Earl Miles
ORDER NUMBER: xxxxxx
COMMENTS: I ordered 2 T-Mobile Sidekicks; unfortunately the system
would not let me order two in the same order, so I placed multiple
orders. One of them has shipped, but one of them has not; I'm
worried that the system might think I duplicated the order by
mistake, but I have not--I truly want two of them. (Ideally I'd like
them to be billed together by T-Mobile).
Amazon's response:
Greetings from Amazon.com.
Amazon.com has established agreements with several wireless carriers
to offer their service plans on our web site. The carriers perform
a credit check on potential customer accounts as a standard industry
practice.
I hope you will understand that in the case of orders containing
wireless phones, the credit application procedure may delay the
shipping process.
In looking into the situation, I see that the shipment of your order
has been delayed by a system error related to the credit application
process. Our technical specialists are working hard to correct the
problem so that we can ship your order as soon as possible. However,
we are currently unable to provide you with an estimate on when this
may occur.
As soon as your order has shipped, we will send you e-mail confirming
the date, contents, and method of shipment.
I hope you'll understand that we do our best to ensure that all of
our customer orders leave our fulfillment centers as close as
possible to the availability and shipping estimates listed on our
web site.
In addition to our large selection, one of the benefits we'd like to
offer our customers is convenience, and I realize that we have not
met that standard in this case. I hope that you will give us another
opportunity to prove the quality of our service to you in the future.
Thank you for shopping at Amazon.com.
I placed the order Dec 6. I have one of the 2 I ordered in hand. The other order, however, is still 'open'. It's taking them 12-24 hours to respond to my emails, meaning I can't get ths resolved in anything like a decent timeframe.
Ok, soesmerel just found the number for me--on the packing slip with the one I received. Not exactly where I would have expected to find it. Grr.
jakeaidan this is why having Amazon's customer service # completely impossible to find sucks ass.My msg to Amazon:
>>Date: Mon Dec 08 19:10:07 PST 2003
>>Subject: Other Questions & Comments
>>---------------
12/08/03 19:09:33
NAME: Earl Miles
ORDER NUMBER: xxxxxx
COMMENTS: I ordered 2 T-Mobile Sidekicks; unfortunately the system
would not let me order two in the same order, so I placed multiple
orders. One of them has shipped, but one of them has not; I'm
worried that the system might think I duplicated the order by
mistake, but I have not--I truly want two of them. (Ideally I'd like
them to be billed together by T-Mobile).
Amazon's response:
Greetings from Amazon.com.
Amazon.com has established agreements with several wireless carriers
to offer their service plans on our web site. The carriers perform
a credit check on potential customer accounts as a standard industry
practice.
I hope you will understand that in the case of orders containing
wireless phones, the credit application procedure may delay the
shipping process.
In looking into the situation, I see that the shipment of your order
has been delayed by a system error related to the credit application
process. Our technical specialists are working hard to correct the
problem so that we can ship your order as soon as possible. However,
we are currently unable to provide you with an estimate on when this
may occur.
As soon as your order has shipped, we will send you e-mail confirming
the date, contents, and method of shipment.
I hope you'll understand that we do our best to ensure that all of
our customer orders leave our fulfillment centers as close as
possible to the availability and shipping estimates listed on our
web site.
In addition to our large selection, one of the benefits we'd like to
offer our customers is convenience, and I realize that we have not
met that standard in this case. I hope that you will give us another
opportunity to prove the quality of our service to you in the future.
Thank you for shopping at Amazon.com.
I placed the order Dec 6. I have one of the 2 I ordered in hand. The other order, however, is still 'open'. It's taking them 12-24 hours to respond to my emails, meaning I can't get ths resolved in anything like a decent timeframe.
Ok, so
esmerel just found the number for me--on the packing slip with the one I received. Not exactly where I would have expected to find it. Grr.
